Shipping policy

Shipping Policy

PROCESSING TIME

Orders typically require 1-3 business days for processing. Once processed, your order will be dispatched for shipment.

 

DELIVERY TIMEFRAMES

All orders are estimated to be delivered within 5-15 business days of placing the order. Please note that delivery times may vary based on your location and unforeseen circumstances.

 

SHIPPING DELAYS

We do not hold responsibility for any delays in shipping caused by circumstances beyond our control, such as natural disasters, customs delays, or carrier-related issues. Additionally, we do not offer refunds or store credit for late delivery of orders.

 

HOLIDAY SEASON DELIVERY

During peak seasons like Christmas/New Year, please expect potential delays of 3-7 business days in the delivery process due to increased logistical constraints and carrier backlogs. We regret any inconvenience caused by these delays and apologize sincerely.

 

ORDER TRACKING

Upon shipment, you will receive a tracking number via email to monitor your order's progress.

 

SHIPPING ADDRESS

Please ensure the accuracy of your shipping address. We are not liable for items shipped to an incorrect address provided by the customer.

 

IMPORTANT NOTES:

Delivery times do not include the initial dispatch window.

During peak seasons, holidays, or our virality spikes, shipping and dispatch times may be slightly longer.

*Please note: If you ordered after the 8th of December, we can't guarantee delivery before Christmas

If your item is listed as pre-order, dispatch will occur around the estimated date mentioned on the product page.

 

For any shipping-related inquiries or assistance, please contact our support team at support@meowlys.com.